What is a home office?

home office space

Click the Photo to see the virtual room!

So you want to know what your office should look like, huh! Well I found a great sample of what that should look like. It kind of has a look just like mine with the exception of different furniture pieces however its simple and well put together. Looking at this example here will give you the basics of what’s needed.

You will need the following:

1) A desk

2) A Very comfortable chair as you will be in it majority of your working hours

3) Internet with medium to very fast speeds

4) A Desktop or laptop

5)Keypad and Headset or Landline Phone and VOIP Headset

6) A Lamp

Another thing that is not listed here or shown is a CPU Machine, which is very important in case you had a short power outage. This will keep your computer running and allow you to logout or close out your conversation with your last customer while you get things fixed. It will also buy you some time to report the issue to your client which will be very important in case they pull the records and see you were not working at your expected hours.  Keeping them in tune is always key when you’re keeping up with your records. The cost for one is not expensive as you can get one from the Prosperity Store for some as low as $99.00. But not to be taken lightly. I personally have had a couple of power failures and hanging up on clients even on accident is still your responsibility. As a professional you want to make sure anything that can be prevented is prevented and this will allow you to have and keep stellar performance.

You always as well want to add yourself a small touch of personality to your room as who wants to be in a room with pure white walls eeeew! Spice it up, put in some color add a clock to keep up with the time.

Having an office instead of working in your room allows you to keep your personal life separate from your professional life. I have tried mixing them together and you just don’t want to go there. You  will end up not knowing what is what, and your days will never end because something is always going on. Keep a schedule and make sure to devote half of your life with what is most important to you. Heck if you have to lock your office door and put on it a big CLOSED sign with the hours of operation do so. This will not only help you to balance your life better but will even limit distractions from family members or visitors that come by to let them know that you are serious about your work and keeping your commitment to them as well.

Here at Prosperity ventures we are all about making sure you are setup for success with Arise Virtual solutions and their clients. Make sure to contact us if you have questions regarding your office set up! Post up a photo of your office we would love to see the many creative ideas you all are coming up with!

 

ESCALATED CALLS

ESCALATED CALLS

Customers today seem quick to voice, “I would like to speak to a supervisor,” if they are unhappy with the service they receive. What is particularly vexing about these escalated calls is that as many as 85% of them could have been resolved with the initial phone rep. To better understand why calls are escalated, we surveyed some of our customers as to the top reasons and here is what we found.

  1. Knowledge—Customers are very savvy about products and technology. If they are seeking help on an important issue, such as a system-wide outage, they won’t abide a help desk person who hedges. Too much is at stake, and time is of the essence. They will rightfully escalate a call if a rep answers incorrectly or says, “I don’t know” more than once.
  2. NONo one likes to be told, “No.” For the customer to accept a “no,” the person has to understand the reason behind it and feel it is legitimate. Otherwise, the call will most definitely be escalated.
  3. ConfidenceWithin  a minute callers can sense when a rep does not sound confident. Statements such as, “I am not real sure about that,” raise the alarm for supervisory assistance.
  4. AttitudeReps with an attitude are rarely tolerated. Callers insist on being treated with respect, regardless of how poorly they have treated the company’s representatives.
  5. No apologyCustomers want to hear an apology for the inconvenience caused by your company before they are willing to share information regarding their account number or name. Without an acknowledgement, the caller may easily become more aggressive and demanding.
  6. AccentIf the caller can’t understand the representative due to an accent or enunciation of words, they will escalate the call. They will not waste precious minutes asking the representative to repeat over and over.
  7. SpeedPhone reps who speak too quickly annoy customers, particularly if they are elderly, are trying to take notes or implement “fixes.”

There is no doubt that customers are impatient due to the pressures of the economy. However, supervisors and managers can assist reps in resolving calls before escalation by reminding their reps of these top seven reasons and by implementing the simple and quick suggestions Prosperity Venture LLC has outlined.