Why Keep a schedule while working from home?

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Why should you keep a schedule while working from home? This is a very great question that you have asked. I can go on and on for days on why keeping a schedule would probably be the best thing you ever will do for yourself. When you have decided that you want to work from home and enjoy your life with your family this is one subject not to miss out on. Working for Prosperity Ventures LLC with PAWS I have learned a lot. From starting out as a client support professional to becoming a IBO and assisting others, and the experience has trained me well on this subject ; I am here to save you some time and trouble of having to learn it all on your own. 

Working from home has its many benefits and non benefits. I will save that title for another blog. The one idea that I want to share with you today is mindset. Though you have embarked yourself on such a grand open and unlimited opportunity, there truly are invisible limits you must place on yourself in order to keep your dreams alive.  

Some individuals will start to work at home and become sooo excited about the flexibility , that every thing they do now becomes flexible.  From shopping to children to school assignments and doing the laundry. They will feel since nothing is really set in stone and no one other than themselves is forcing them to adhere to the responsibility then …. Drop everything your doing and go see what the next buzz is about.  This also happens when almost everything in life becomes an emergency. “Stop I have to get this done” Is an attitude that has become very common in our work at home world and can get out of hand very fast. This is not good. Reason one being, in order to know when to stop you must know how much you value the responsibility. The second reason is “you must now separate the life you want from the life that will give you what you want.” (That was quoted by me Jamille Jones I am pretty proud of it! 🙂 hehe) The truth is now the only difference at working from home than a traditional job is that now you actually “OWN YOUR OWN TIME” Please give yourself a great big pat on the back. That is an accomplishment many will never see. However this also entails you are now ready to manage your own time;Therefore, there is no longer someone else doing it for you. 

Acknowledging that some things in your life are more important than others; This is a great start to narrowing down exactly how much time you have for each activity you want to accomplish. When you can narrow down that time you say you have available, you will also as a result narrow down what it will take for you to achieve your goals. Once again this all comes from personal experience. 

I remember when I was that individual that I am talking about. The one who was so excited to be called a Professional , a support agent , working from home when and where I felt. However what I did not recognize was how jumbled my life was before I took on the title. I would set many hours for my client , ready to go and excited; My family would then say “Hey Jamille you want to go to the park with us?”, “Did you clean the bathroom?”, “Are you going to church today?”, “Can you take me here?”. “Did you feed the baby?” . There were lots of not only important things however fun things that made me feel left out or if not that feel guilty for not attending. Because in my eyes I had all the time in the world and If I say I can then in reality I can.  No NO no no noooo ! I went about that the wrong way .  These questions being presented to me may be questions that are obvious No’s when you have a traditional job. See Traditional jobs give you the boundaries so say “No I do not have the time.”; Once you walk in that door, you know your not coming out for about 8-10 hours if you are full time at a traditional job; Any thing that is going on during that will have to wait.

This is not the case when you are working from home. In the heat of the moment and while your so distracted and worn out from calls and probably really need a break this can get very tempting.  I would just say, well “heck” I guess I only have 30 more minutes left why not it wont hurt. Or I may even suggest I will make the hours up when I come back;However, what I did not know is that this was all affecting my efficiency at work and also my sanity . Yes , my sanity. 

I would arrive back from doing whatever it was that sounded good and had to immediately pick up an emergency hour; Only if it was available or even see that by the time I started working It was 10p.m and I needed to make up however many other hours in order to erase the fact that I dropped only 30 minutes. Those 30 minute increments of time will add up. Not only was this tiring and I wanted to pass out from what ever I decided to do with my day I had even more other things to do like check my  emails, Contact my Performance Facilitator or email her back because I forgot about our meeting that was taking place after servicing but since i did not service I forgot about that too. ” OH ****” Yep those were my words. Most of all every single bit of all your decisions will reflect on your schedule adherence and look poorly when you see that awesome client on the portal paying $13 per hour with only a 10 hour requirement and no weekends . Yes it happens!   I was so torn when I would try and express interest into a new client that I really felt good about and got the deterring message “Sorry you do not qualify or meet the required credentials to continue.” I mean how embarrassing. I felt like a total failure. Yes, no one except my IBO could see these horrendous results. But I am Jamille I love to excel! I have never failed. I am the top of my class in everything that I do. Welp! This time I was forced to admit that I was bombing a great opportunity . Not only was I bombing it I was at a large risk of missing out on an opportunity or worst of all being Terminated and not being able to even think about doing this again. Because as you know if you are dropped and cannot be picked back up it just could be the last of your work at home career; With and Arise Virtual Solutions Partner that is. 

I had to revisit my goals; Look in the mirror and ask my self, ” Is this the type of Professional that you want to represent”, ” Is this the way you organize and provide the best efficient work”. ” Are you even really enjoying yourself.”  Now I could have just not even taken a look at my own deeds and turned and pointed to Arise and blamed them for making it difficult for me since I was performing poorly like most individuals. I could have also blamed it on my lack of knowledge and unwillingness to scope out the opportunity and how to create success in it fully before I started and started saying that “Well I didn’t know” line lastly I could have ignored my lack of responsibility and just stated that seeing I was not my own IBO It wouldn’t harm me as bad. Yet; It was harming me . Not only me, it was harming my entire team. The individuals who lent me a hand and saved me lots of incorporating costs , I was now reflecting to Arise that they were not effectively encouraging me to be the best csp as a Professional for their clients. This was wrong ; My IBO was doing a dang good job at keeping me in the loop at least much ahead of many other stories I had heard about at that time (That’s a total other story for a new blog).  I wanted to not only cry and apologize for these uncontrollable actions; I wanted to do something about it. I wanted to give my baby the time that she truly deserved, Perform well and represent my IBO with great metrics and as well have some personal time that I was not guilty about and lastly at night get the rest that I knew I deserved. I realized that my time no longer needed to be shared and it was time to do something about it! 

After realizing the mistakes reviewing my consequences and fast-forwarding to now being a fully functional IBO I have taken into practice scheduling everything in my life that I feel is valuable and breaking up each portion of value and giving it a time and a place. I am now able to see exactly when and where things can be fit. So when a family member arrives and says hey Jamille You want to go………..  I have an direct answer like yes , “According to my schedule I can do that with you at 8:00 p.m” This not only gave me more respect it demanded more respect from others for my time as well. It placed into perspective what was important to me and it also reminded me of my commitments. 

 

You wouldn’t believe how far I have come and how de-confused my life has become due to the almighty schedule. I want to encourage you all to plan out your life. Even if you do not follow everything on it, you can use it as a platform that is always meant to be flexible and changed at any time however never to be ignored. It will save you so much stress money and embarrassment in the end . 

 

Now that you know my own experience and why having and keeping a schedule is so important I hope you will come back to see exactly how to create one. This will be very exciting. In the meantime check out our site we have many new updates. Did I tell you guys that our cellphone service has been discounted to only $39 per month now! Yes you want to hurry and get that deal before its over. 

Thanks for reading guys . I look forward to my next blog to help you succeed. 

Its about 12:02 Yeah I am going to sleep now . that schedule! 🙂    

Have a great night and do not sleep on  that ……………….

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DONT YOU JUST LOVE THE SALES!!!!! RUSH NOW AND TAKE ADVANTAGE

DONT YOU JUST LOVE THE SALES!!!!! RUSH NOW AND TAKE ADVANTAGE

This is an amazing opportunity. Some people sit on their butts and try to think about the next step however when you see your future bright and the door is open, I always say grab it and do not look back. The worst that could happen is that you are just one step closer to your goal or nothing has changed. Rush and get registered and set up an appointment if you have yet to do so today http://prosperitycontractors.com

Don’t allow a tough challenge to deter you from your success!

Image credit: “safe” – © 2007 Paul Keller – made available under Attribution 2.0 Generic

I know what you are thinking! What in the world, I would never touch that, or would you?

Sometimes you will look at your client customers like  this picture above. You will say “This is horrible”, ” Its just taking way too long to accomplish helping this person”. Or you will say ” I don’t know where to start.” But do not let the rugged doors bring you down or the filth inside take out the light which is ready to shine and able to do the work. You are empowered to use your knowledge and your expertise, your professionalism to scrub away those things that deter you. So that you end with a successful call, email or chat with your customers, think of it as a project and work the angles one step at a time. 

Never think that your challenge is too much because you will be prepared. And if at all you need assistance be sure to not be afraid to go out and ask for help. I have been on so many calls that I have felt that I failed or really was not capable of handling. But, that did not stop me from doing my job. You have to remember that you are a Professional and the only way to get better is to take on experiences that make you a little uncomfortable. What you will know is that you never have to go through that same experience twice because you have noted carefully how to accomplish the task the next time you are approached with the same situation. Also dont feel to confined in only using the information provided to you. On your off time feel free to explore your sources and find those important facts that may help you to understand even better than how you were instructed. I notice that when I look things up for myself I usually remember it a lot more and feel even more knowledgeable about the information I have read. When its just handed to me i tend not to pay as much attention to its importance. So go back and review your material or highlight things you want to go back too or will help you out!

You must also remember that that Space did not get that way alone. There was water, Nature, there were its previous owner which disowned it and had no need for it any longer so therefore did not continue to keep it shining and then it found you. If you relay this to your customers  you will know that they as well did not just all of a sudden become mad non knowledgeable or incapable of cleaning themselves. Someone stirred the situation or something has happened that has brought them to you in this horrible mess. It is your success to be able to take on the challenge of helping them so that they are shining and happy again. They are depending on you to use the tools you were taught to take their emotions uphill so they can’t have faith and security in the company you represent again or even as a new customer to get away from whoever put them in this mess. Their pile of horribleness is not directed to you however they still expect you to clean them up as if you were the one who caused it.

You will be enlightened how this information not only applies to calls you may receive while working, but as well to your daily life.  My friend once stated “A arrow can only be shot by pulling it backward, so when life is dragging you back with stress, it means it is about to send you forward.” So take that small step back and learn from it. Do all you can to keep pressing until your rugged door with rust on all sides becomes the sparkling steel with not a mark that you can comfortably use for something even more productive. Or handle that customer with sensitivity until they are happy and you gain knowledge while helping them so for you its success still and you gain a happy customer for the client your servicing. If you are working on something dirty in life and you feel you are not in the place you need to be just keep the faith because soon all of this hard work will pay off and you will live to tell someone about it.

You only live life once so accomplish those things you want and do not let people or anything try to make you think that you cannot accomplish something that only needs a bit of dedication scrubbing and perseverance and will reveal something even more beautiful and useful to you as you push forward with your plans. 

One mans trash can always be another’s treasure if they tend to it with care!

Prosperity Ventures LLC is here to tend to you with care and if you would like a bit of assistance pushing forward with your career feel free to contact us or even apply and we will be here to support you every step of the way! 

http://Prosperitycontractors.com 

HOW TO BE THE BEST CSR

HOW TO BE THE BEST CSR

Although countless numbers of call center jobs have been outsourced to foreign countries over the last decade, customer service representative p0sition still remail plentiful here at home. For many high school graduates,

becoming a customer service representative can be a great way to enter the business world. The experience one gets as a customer service representative can be a great way to enter the business world. The experience one gets as a customer service representative can lead to jobs with increasing responsibility-and even better pay!

No matter what criteria an employer uses to choose the best candidate however, the most successful customer service representatives always seem to display the following traits:

1. KNOW YOUR COMPANY—Before you can even begin to be an effective customer service representative, you need to have an expert knowledge of your company and the goods or services it provides. Customer are coming to you for answers, and knowing your company’s offering inside and out can help you quickly find solutions to your callers issues.

2.PROJECT FRIENDLINESS AND RESPECT—-Customers are your companys  lifeblood. Treat all callers with the respect they deserve, and always project an attitude of friendliness and support. No matter how upset or aggressive a caller might be, being calm and helpful is the one and only path to resolving a situation positively.

3. Be apologetic. Don’t be afraid to say “I’m sorry,” even if a problem or error wasn’t directly your fault. Saying “I’m sorry” is a proven way for a customer service representative to defuse a potentially explosive confrontation and allow both parties to work towards a solution.

4. Identify the actual problem. If a customer is calling a customer service representative with a complaint, chances are that caller will be emotional and perhaps even somewhat disorganized in his/her speech. Take the time to dispassionately diagnose the problem to determine what the problem really is. Never assume. Very often, the real problem isn’t even what the caller first says it is.

5. Learn to listen. Effective listening is a customer service skill that needs to be consciously developed. Letting customers do most of the talking is not only a great way to have them blow off steam, but by listening carefully, you can often pick up clues that will more quickly lead you to the answer the customer’s looking for.

6. Avoid jargon. Your speech should be natural and conversational, not peppered with “tech speak” and TLAs (three-letter acronyms). If you must use a technical term, be sure to explain it.

7. If you don’t have an answer, find someone who does. Even the best customer service representatives don’t have the answer to every problem. When stuck for a solution, talk to your supervisor or manager. Never simply abandon the caller just because you don’t have an immediate answer.