Become Flexible to experience the best of what life has to offer!

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So life has been hectic for the Owner of Prosperity Ventures LLC. But though times are hard there is no option to give up. Trying to juggle a baby, work and go back to school for accounting is really challenging , not only that but work too! My goodness I feel as if I am going to break at some point. However having the Arise opportunity and being able to share it with others really makes me happy. It makes all of these challenges worth it!

Some people are not even knowledgeable and wonder wow how are you able to do so much and still survive. I just tell them “Live a life of Flexibility”. I once was that person who organized my life around work and school and that lead me to blocking hours.  School in the morning Work in the evening. But what did that leave for my baby? uuummm i guess that is not great parenting. I didnt leave room or give anything else that was important a chance.  I learned that If you can break up those blocks in 30 minute, 1 hour or 3 hour increments you can get more done. Imagine if you can decide to do two hours in the morning and then return to do 4 in the afternoon  or If you are wanting full time. If you decided you only wanted to work two days out of the week for as much as you wanted and then spent the rest of the day with your family? Yea sounds pretty cool and it is a possibility!

You will still have to pick a schedule and become consistent to be successful and  you still have to show up when you schedule yourself like any other work but now, I am able to organized and focus on the things that are most important in my own life and not what necessarily is expected out of someone else and their needs for their business. Jobs don’t care about you, they care about how you will help them profit. Instead I say what makes me profit and what will give me the best time to be productive throughout my day!

Here at Arise with Prosperity Ventures  you are able to make your children come first, take vacations when you want and how you want to take them, even the small things like lunch and bathroom breaks are now in your control. I love the experience so much. The only hard decisions I have to make is when to do everything lol! I make the same money or even  more  with heightened income potential. I do all of this at my own wishes and it is soo cool. I challenge you all to stop living the block lifestyle. Whether you decide to partner with Prosperity Ventures LLC or another IBO or you just decide to change the way you are living your life; Know that you are empowered to live the lifestyle of your choice. You only have to make those changes and don’t be afraid to take risks. In the end they will always work out if you have faith! Living life in total prosperity is just awesome and a dedication we have to help others live it too!

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Don’t allow a tough challenge to deter you from your success!

Image credit: “safe” – © 2007 Paul Keller – made available under Attribution 2.0 Generic

I know what you are thinking! What in the world, I would never touch that, or would you?

Sometimes you will look at your client customers like  this picture above. You will say “This is horrible”, ” Its just taking way too long to accomplish helping this person”. Or you will say ” I don’t know where to start.” But do not let the rugged doors bring you down or the filth inside take out the light which is ready to shine and able to do the work. You are empowered to use your knowledge and your expertise, your professionalism to scrub away those things that deter you. So that you end with a successful call, email or chat with your customers, think of it as a project and work the angles one step at a time. 

Never think that your challenge is too much because you will be prepared. And if at all you need assistance be sure to not be afraid to go out and ask for help. I have been on so many calls that I have felt that I failed or really was not capable of handling. But, that did not stop me from doing my job. You have to remember that you are a Professional and the only way to get better is to take on experiences that make you a little uncomfortable. What you will know is that you never have to go through that same experience twice because you have noted carefully how to accomplish the task the next time you are approached with the same situation. Also dont feel to confined in only using the information provided to you. On your off time feel free to explore your sources and find those important facts that may help you to understand even better than how you were instructed. I notice that when I look things up for myself I usually remember it a lot more and feel even more knowledgeable about the information I have read. When its just handed to me i tend not to pay as much attention to its importance. So go back and review your material or highlight things you want to go back too or will help you out!

You must also remember that that Space did not get that way alone. There was water, Nature, there were its previous owner which disowned it and had no need for it any longer so therefore did not continue to keep it shining and then it found you. If you relay this to your customers  you will know that they as well did not just all of a sudden become mad non knowledgeable or incapable of cleaning themselves. Someone stirred the situation or something has happened that has brought them to you in this horrible mess. It is your success to be able to take on the challenge of helping them so that they are shining and happy again. They are depending on you to use the tools you were taught to take their emotions uphill so they can’t have faith and security in the company you represent again or even as a new customer to get away from whoever put them in this mess. Their pile of horribleness is not directed to you however they still expect you to clean them up as if you were the one who caused it.

You will be enlightened how this information not only applies to calls you may receive while working, but as well to your daily life.  My friend once stated “A arrow can only be shot by pulling it backward, so when life is dragging you back with stress, it means it is about to send you forward.” So take that small step back and learn from it. Do all you can to keep pressing until your rugged door with rust on all sides becomes the sparkling steel with not a mark that you can comfortably use for something even more productive. Or handle that customer with sensitivity until they are happy and you gain knowledge while helping them so for you its success still and you gain a happy customer for the client your servicing. If you are working on something dirty in life and you feel you are not in the place you need to be just keep the faith because soon all of this hard work will pay off and you will live to tell someone about it.

You only live life once so accomplish those things you want and do not let people or anything try to make you think that you cannot accomplish something that only needs a bit of dedication scrubbing and perseverance and will reveal something even more beautiful and useful to you as you push forward with your plans. 

One mans trash can always be another’s treasure if they tend to it with care!

Prosperity Ventures LLC is here to tend to you with care and if you would like a bit of assistance pushing forward with your career feel free to contact us or even apply and we will be here to support you every step of the way! 

http://Prosperitycontractors.com 

ESCALATED CALLS

ESCALATED CALLS

Customers today seem quick to voice, “I would like to speak to a supervisor,” if they are unhappy with the service they receive. What is particularly vexing about these escalated calls is that as many as 85% of them could have been resolved with the initial phone rep. To better understand why calls are escalated, we surveyed some of our customers as to the top reasons and here is what we found.

  1. Knowledge—Customers are very savvy about products and technology. If they are seeking help on an important issue, such as a system-wide outage, they won’t abide a help desk person who hedges. Too much is at stake, and time is of the essence. They will rightfully escalate a call if a rep answers incorrectly or says, “I don’t know” more than once.
  2. NONo one likes to be told, “No.” For the customer to accept a “no,” the person has to understand the reason behind it and feel it is legitimate. Otherwise, the call will most definitely be escalated.
  3. ConfidenceWithin  a minute callers can sense when a rep does not sound confident. Statements such as, “I am not real sure about that,” raise the alarm for supervisory assistance.
  4. AttitudeReps with an attitude are rarely tolerated. Callers insist on being treated with respect, regardless of how poorly they have treated the company’s representatives.
  5. No apologyCustomers want to hear an apology for the inconvenience caused by your company before they are willing to share information regarding their account number or name. Without an acknowledgement, the caller may easily become more aggressive and demanding.
  6. AccentIf the caller can’t understand the representative due to an accent or enunciation of words, they will escalate the call. They will not waste precious minutes asking the representative to repeat over and over.
  7. SpeedPhone reps who speak too quickly annoy customers, particularly if they are elderly, are trying to take notes or implement “fixes.”

There is no doubt that customers are impatient due to the pressures of the economy. However, supervisors and managers can assist reps in resolving calls before escalation by reminding their reps of these top seven reasons and by implementing the simple and quick suggestions Prosperity Venture LLC has outlined.

HOW TO BE THE BEST CSR

HOW TO BE THE BEST CSR

Although countless numbers of call center jobs have been outsourced to foreign countries over the last decade, customer service representative p0sition still remail plentiful here at home. For many high school graduates,

becoming a customer service representative can be a great way to enter the business world. The experience one gets as a customer service representative can be a great way to enter the business world. The experience one gets as a customer service representative can lead to jobs with increasing responsibility-and even better pay!

No matter what criteria an employer uses to choose the best candidate however, the most successful customer service representatives always seem to display the following traits:

1. KNOW YOUR COMPANY—Before you can even begin to be an effective customer service representative, you need to have an expert knowledge of your company and the goods or services it provides. Customer are coming to you for answers, and knowing your company’s offering inside and out can help you quickly find solutions to your callers issues.

2.PROJECT FRIENDLINESS AND RESPECT—-Customers are your companys  lifeblood. Treat all callers with the respect they deserve, and always project an attitude of friendliness and support. No matter how upset or aggressive a caller might be, being calm and helpful is the one and only path to resolving a situation positively.

3. Be apologetic. Don’t be afraid to say “I’m sorry,” even if a problem or error wasn’t directly your fault. Saying “I’m sorry” is a proven way for a customer service representative to defuse a potentially explosive confrontation and allow both parties to work towards a solution.

4. Identify the actual problem. If a customer is calling a customer service representative with a complaint, chances are that caller will be emotional and perhaps even somewhat disorganized in his/her speech. Take the time to dispassionately diagnose the problem to determine what the problem really is. Never assume. Very often, the real problem isn’t even what the caller first says it is.

5. Learn to listen. Effective listening is a customer service skill that needs to be consciously developed. Letting customers do most of the talking is not only a great way to have them blow off steam, but by listening carefully, you can often pick up clues that will more quickly lead you to the answer the customer’s looking for.

6. Avoid jargon. Your speech should be natural and conversational, not peppered with “tech speak” and TLAs (three-letter acronyms). If you must use a technical term, be sure to explain it.

7. If you don’t have an answer, find someone who does. Even the best customer service representatives don’t have the answer to every problem. When stuck for a solution, talk to your supervisor or manager. Never simply abandon the caller just because you don’t have an immediate answer.