Hey guys if you are working for any of Arises Communication clients here is some wonderful information that can help you enhance your sales or customer service to your customers. Remember knowledge is true enough power!
AT&T(s t) was on a bit of roll this summer when it came to its rankings in J.D. Power’s influential consumer perception surveys. It knocked Verizon Wireless(s vz)(s vod) off its long-held perch as king of customer service, and it displaced Sprint(s s) from the top of the purchasing rankings. But AT&T failed to achieve the trifecta.
Verizon won J.D. Power’s network quality title by a wide margin, ranking highest in all six regions of the country for the first time. Verizon always does well in these surveys, but typically U.S. Cellular(s usm) bests the megacarrier in the North Central region it calls home. This time U.S. Cellular and Verizon were in a dead tie in the Midwest, and Verizon outscored its competitors in the remaining five regions – in most cases handily.
AT&T ranked second in all regions, while T-Mobile(s tmus) and Sprint flip-flopped between third and…
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